FAQ

Question: Do I need a doctor's referral to book an appointment? Answer: No, you do not need a referral from a doctor to see a psychologist in Alberta; you can reach out and book an appointment directly! However, some extended health insurance plans do require a doctor's note for you to be reimbursed, so we recommend checking your specific policy details.

Question: What to expect during my first session? 

Answer: The first session is all about getting to know each other, building a safe connection, and ensuring we are a good fit. We will always start by briefly reviewing your consent forms and answering any questions you might have.

For Adults and Older Teens: We will spend this time discussing what brought you in, your background, and what goals you hope to achieve. There is no pressure to share everything at once; this is simply the starting point for us to build a collaborative plan together.

For Children and Younger Minors: The initial appointment typically involves the parents (either for the full session or the beginning) to gather important background information and discuss your concerns. From there, we focus on helping your child feel comfortable and safe in the space, often using the Playroom to gently introduce them to the therapeutic environment.

Question: What is consent and when is it sent out?

Answer: Consent is a mutual agreement that ensures you understand the therapeutic process, confidentiality, and clinic policies before we begin our work together. Once you book your initial appointment, your intake and consent forms will be sent to you securely through Jane App. These must be reviewed and signed prior to your first session.

Question: What documentation is required for children or anyone under 18?

Answer: In Alberta, the legal age of majority is 18. For clients under 18, a legal guardian must sign the consent forms. If parents are separated or divorced, we require a copy of the most recent parenting order or custody agreement to ensure we are legally compliant with who can consent to the child's treatment (in many cases of joint custody, both parents must sign the consent form).

Question: Do parents sit in on sessions?

Answer: This depends on the age and specific needs of the child. For younger children, parents may be involved in the first session or join for the last 10 minutes of regular sessions to discuss progress and strategies. For older children and teenagers, sessions are typically one-on-one to build trust and give them a private space to talk. We will always discuss the best approach for your family during the initial consultation.

Question: How do I explain therapy to my child?

Answer: Keep it simple and positive! For younger children, you can tell them they are going to a special playroom to meet someone whose job is to help kids understand their big feelings through playing and talking. For older children or teens, you can explain that therapy is a safe, private space to talk through stress, learn new coping tools, and figure out how to navigate life's challenges with someone who is outside of their daily life.

Question: Is what we talk about in therapy confidential? 

Answer: Yes! Confidentiality is a core part of building trust. What is shared in session stays in session. For children and teens, we will provide parents with general updates on progress and coping strategies, but we do not share specific details of our conversations unless there is a safety concern. Exceptions to confidentiality (such as risk of harm to self or others) are always discussed openly during our first session.

Question: Do you offer online or virtual sessions? 

Answer: Yes! We understand that busy schedules, weather, or illness can make getting to the clinic difficult. We offer secure, confidential virtual (telehealth) sessions for clients located anywhere in Alberta.

Question: How often will we need to attend therapy? 

Answer: Every client is unique. We typically recommend starting with weekly or bi-weekly sessions to build momentum and establish a strong therapeutic relationship. Once we see progress, we often space sessions out to once a month for "maintenance" before wrapping up. We will continually assess and adjust the frequency together based on your (or your child's) specific needs and goals.

Question: What if my child is afraid of dogs or has allergies? Answer: We completely understand! Animal-Assisted Therapy is always an optional addition to your sessions. If you or your child have allergies, are fearful of dogs, or simply prefer a traditional session, please let us know during intake. Our therapy dog will be kept safely out of the session space so you can feel completely comfortable.

Question: Do you provide emergency or crisis support? 

Answer: Restoration Point Psychology is not a crisis centre and we do not offer 24/7 emergency support. If you or your child are experiencing a mental health emergency, please call 911, go to your nearest emergency room, or contact the Distress Centre (24/7) at 403-266-4357. You can also call or text the Suicide Crisis Helpline at 988. For urgent walk-in support, children and youth can also access the AHS Child, Youth and Family Drop-in Counseling at the Sheldon Kennedy Centre of Excellence in Red Deer (Open Tuesdays and Thursdays from 1:00 p.m. to 7:00 p.m. Phone: 403-340-5274).

Question: What is your cancellation policy?

Answer: We require 24 hours' notice for any cancellations or rescheduled appointments. Because your appointment time is reserved specifically for you, late cancellations or missed appointments will be subject to a cancellation fee.